Frequently Asked Questions

Get Answers to Your Questions

Everything you need to know about UPIExpress dynamic UPI QR solutions.

General Questions

What is UPIExpress?

UPIExpress is a dynamic UPI QR code generation service that allows businesses to accept payments directly to their bank accounts. We generate unique, time-sensitive QR codes with pre-filled amounts for secure transactions.

How does the dynamic QR code work?

When a customer initiates a payment, our system generates a unique QR code with the exact amount pre-filled. The customer scans this code with any UPI app, confirms the amount, and completes the payment. Each QR code is valid for a limited time and can only be used once.

Are there any transaction fees?

No, UPIExpress charges 0% transaction fees. You only pay our subscription fee based on your chosen plan. All payments go directly to your bank account without any intermediate charges.

Integration & Technical

How do I integrate UPIExpress?

Integration is simple with our REST API. You can generate QR codes by making a POST request to our endpoint and display the QR image to your customers. We also provide webhooks for real-time payment notifications.

What webhook data do you send?

We send comprehensive webhook payloads with all transaction details. Here's an example of the JSON payload:

{
  "id": 66,
  "amount": 100,
  "convenience_fee": 0,
  "total_amount": 100,
  "txn_id": "UPIEX50004120220115144330001",
  "orderid": 500041,
  "client_txn_id": "abcd1234",
  "customer_name": "Jon Doe",
  "customer_email": "jondoe@gmail.com",
  "customer_mobile": "9876543210",
  "upi_tn_id": "209876543210",
  "status": "success",
  "note": "Product information",
  "udf1": "",
  "udf2": "",
  "udf3": "",
  "redirect_url": "https://upiexpress.com",
  "webhook_url": "https://upiexpress.com",
  "txnAt": "2022-01-15",
  "createdAt": "2022-01-15T14:43:30.000Z",
  "MerchantId": "AB12s87d6f5g4h3j2k11Øm9n8o7p6q5r4",
  "upi_txn_id": "(merchant app txn id or UTR number if payment is success)"
}
What status values can I expect?

The status field in webhook can have these values:

  • "success" - Payment completed successfully
  • "failed" - Payment failed
  • "pending" - Payment initiated but not completed
  • "expired" - QR code expired before payment
How long is a QR code valid?

Dynamic QR codes are valid for 10 minutes. After this period, the code expires and a new one must be generated for the transaction.

Pricing & Plans

What plans do you offer?

We offer four plans:

  • Starter: ₹499/month - Perfect for small businesses
  • Startup: ₹999/month - For growing businesses
  • Business: ₹1,999/month - For established businesses (Most Popular)
  • Enterprise: ₹3,999/month - For large scale operations

Save 20% with quarterly billing!

Is there a free trial?

Yes! We offer a 14-day free trial for all plans. No credit card required. Start accepting payments immediately and upgrade when ready.

Can I change my plan later?

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately, while downgrades apply from the next billing cycle.

What payment methods do you accept?

We accept credit/debit cards, net banking, UPI, and mobile wallets for subscription payments.

Features

What features are included?

All plans include:

  • 0% Transaction Fee
  • Real-time Transaction Processing
  • No Amount Limit per Transaction
  • Zero Setup Charges
  • Migration Assistance
  • 24/7 WhatsApp Support

Higher plans include additional features like Remove Branding, Direct Intent, Multiple Merchant Support, and more.

Can I use my own branding?

Yes! Our Business and Enterprise plans include white-label branding options. You can remove UPIExpress branding and use your own logo and colors.

Do you provide analytics?

Yes, all plans include a comprehensive dashboard with real-time analytics, transaction history, and exportable reports.

Support

What support do you offer?

We provide 24/7 WhatsApp support for all customers. Additionally, we offer email support and comprehensive documentation with code examples for integration.

How do I contact support?

You can reach us via:

  • WhatsApp: 24/7 support (Click the WhatsApp icon in bottom right)
  • Email: support@upiexpress.com
  • Documentation: Full API docs and integration guides
Do you offer integration assistance?

Yes! We provide free migration assistance and integration support for all new customers. Our team will help you integrate UPIExpress into your platform.

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